"San Diego County's Innovation Program: Using Competition and a Whole Lot More to Improve Public Services"
Available right now as an Acrobat PDF file.
A new report entitled "San Diego County's Innovation Program: Using Competition and a Whole Lot More to Improve Public Services" by William B. Eimicke of Columbia University.
In this report, Dr. Eimicke profiles five projects in San Diego's three-year effort to use innovative management tools to create a county government that operates better, faster, and cheaper. The projects he examines include the privatization of the county's solid waste system, the county employee bonus program, the reorganization and reengineering of the county's Health and Human Services Agency, the work of the Competition and Reengineering Group, and the outsourcing of information technology and telecommunications services.
Dr. Eimicke graded the projects on the basis of five factors that are essential to the success of a public sector innovation in order to assist other government agencies seeking best practices and lessons from the San Diego experiment. As government at all levels continues to be under intense pressure to innovate and improve performance, it is critical that we better understand the ingredients of successful innovation.
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